ff111 Privacy Policy

01 Introduction

ff111 is a safe and reliable online entertainment platform for players in Bangladesh. We believe our users' privacy deserves the highest priority. This Privacy Policy explains what types of personal information we collect, how that information is used, when it may be shared with third parties, and how we keep that information secure.

By using the ff111 platform, you are voluntarily and knowingly agreeing to this Privacy Policy. This Policy is connected to our Terms and Conditions and both documents should be read together. If you do not agree with any term of this Policy, please refrain from using our platform.

All our operations are conducted on the basis of transparency and integrity. We never sell your information to unauthorized third parties or use it inappropriately.

02 Information Collection

To create an account on ff111 and enjoy our services, we collect certain types of information. This information is gathered in two main ways: (a) information you provide directly, and (b) information collected automatically while using the platform.

2.1 Information Provided Directly

When you create an account, complete a transaction, or contact us, we may collect the following information:

• Full name and date of birth (for identity verification)
• Email address and mobile number
• Residential address
• National ID or passport details (for KYC verification)
• Payment-related information (bKash, Nagad, Rocket, Upay account numbers)
• Contact details provided via live chat and email

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type, language settings and operating system
• Time and date of visits to the platform
• Pages visited and session duration
• Gaming activity and betting history
• Transaction history and amounts

03 Purpose of Information Use

ff111 uses collected information only for the following legitimate purposes. We ensure the proper use of this information to provide our users with the best possible service:

• Account Management: To create, manage and secure your account.
• Identity Verification (KYC): To prevent fraud and ensure legal compliance.
• Financial Transactions: To process deposits and withdrawals and ensure transaction security.
• Customer Service: To properly resolve your questions, complaints and requests.
• Security and Fraud Prevention: To prevent unauthorized access, fraudulent activity and money laundering.
• Responsible Gaming: To identify problematic gaming behavior and provide necessary support.
• Service Improvement: To improve platform functionality and user experience.
• Legal Compliance: To comply with applicable laws, regulations and directives from regulatory authorities.

04 Sharing Information with Third Parties

ff111 does not sell, rent or commercially transfer your personal information to any third party for commercial purposes. However, information may be shared on a limited basis in the following circumstances:

4.1 Service Provider Partners

Some trusted third-party service providers are engaged to operate our platform, such as payment processing companies (bKash, Nagad, Rocket, Upay), technology service providers and game software suppliers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt and others). These companies are given access only to the information necessary to complete their designated tasks and are bound by confidentiality agreements.

4.2 Legal Obligations

We may provide necessary information when required by a court order, a lawful request from a law enforcement agency, or mandatory disclosure under applicable law. In such cases, we will always disclose only the minimum information required.

4.3 Business Restructuring

In the event of a business restructuring, merger or acquisition of ff111, user information may be transferred to the new entity, though the terms of this Privacy Policy will continue to apply.

05 Cookies and Tracking Technologies

The ff111 platform uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device. They remember your preferences and help you pick up where you left off.

We use the following types of cookies:

• Essential Cookies: Essential for the basic functionality of the platform, such as maintaining login sessions.
• Functionality Cookies: To remember your preferences and settings.
• Analytical Cookies: To analyze platform usage and improve services.
• Security Cookies: To detect and prevent fraudulent activity.

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some platform features to not work properly.

06 Data Storage and Security

ff111 has adopted industry-standard technical and organizational measures to ensure the security of your personal information. Our security framework includes:

• 256-bit SSL encryption on all data transmissions
• Encrypted storage of sensitive information
• Access control and authorization management
• Regular security audits and vulnerability testing
• 24/7 monitoring system to detect suspicious activity
• Firewall and intrusion detection systems

We will retain your information for as long as necessary to meet legal obligations and service delivery requirements. Even after an account is closed, some information may be retained for a specified period in accordance with regulatory requirements.

07 Your Rights

As a user of ff111, you retain the following rights regarding your personal information:

7.1 Right of Access

You may request detailed information about what data we have collected from you and how it is being used.

7.2 Right to Rectification

You may request correction of any inaccurate or incomplete information stored in your account.

7.3 Right to Erasure

In certain circumstances, where there is no legal obligation to retain it, you may request deletion of your personal information. However, it is our legal responsibility to retain records of financial transactions and identity verification details for a specified period.

7.4 Right to Object to Processing

You may object to the use of your information for specific purposes. Please note that some data processing is essential for service delivery.

To exercise the above rights, please contact us. We will review your request and respond within a reasonable time.

08 Protection of Payment Information

ff111 processes financial transactions through bKash, Nagad, Rocket and Upay. We ensure the highest level of protection for your payment information. Our payment security framework:

• All payment-related information is transmitted and stored in encrypted form.
• Complete payment details are not stored on our servers — only transaction reference information is retained.
• An independent verification process is followed for each transaction.
• An automated alert system is active for unusual transactions.
• A minimum deposit limit of ৳100 and a minimum withdrawal limit of ৳1,000 are maintained.

If you suspect a fraudulent transaction, please notify us immediately through our 24/7 live chat support.

09 Protection of Minors

ff111 is firmly committed to the protection of minors. Our platform is for individuals aged 21 or older only.

• Age is verified at the time of account creation.
• We do not knowingly collect personal information from minors.
• If we become aware that information from a minor has been collected, that account will be closed and the information deleted immediately.
• If a parent or guardian believes their minor child is using our platform, please contact us immediately.

For more information on responsible gaming, please visit our Responsible Gaming page.

10 Policy Changes

ff111 reserves the right to change, amend or update this Privacy Policy as needed. For significant changes, we will notify you in the following ways:

• Displaying a notification within the platform
• Sending a notice to your registered email address
• Updating the "Last Updated" date at the top of this page

If you continue using ff111 after a change, you will be considered to have agreed to the terms of the updated Policy. We therefore recommend visiting this page regularly.

11 Contact

If you have any questions, comments or concerns about this Privacy Policy, or if you wish to make a request regarding your information, please contact us through the following:

We will process your request as quickly as possible. Identity verification may be required for privacy-related requests. ff111 always respects your privacy and is firmly committed to protecting your information.